"The Rock Fan" offers the following Returns Policy:

Manufacturers warranty on heaters and fans.  Please read carefully.  All Rock Fan sales are final.  The Rock Fan warranty is for 90 days after purchase.  We will replace, repair, or reinstall any problems with workmanship or defects.  The manufacturer reserves the right to make the repairs to their liking....Shipping not included on returns... We will only ship a product with shipping insurance included.  Some heaters and fans can be returned with a 25% restocking fee on the return.

Product Warranty Policy

Schaefer Ventilation Equipment, LLC (SVE) provides the following limited warranty from the date of purchase to the original purchaser of our products:

I. Two-year coverage (unless otherwise indicated below) applies to all products, components and assemblies provided by SVE that prove to be defective in material or workmanship. Any such defective product will be repaired or replaced at SVE's option, with the defective product returned upon approval to SVE, F.O.B Schaefer Ventilation Equipment, LLC, Sauk Rapids, Minnesota.

II. THIS WARRANTY DOES NOT COVER:

• i. Improper installation or installation not in accordance with installation instructions.



• ii. Operating conditions that vary from SVE's operating instructions.



• iii. Misuse, abuse, negligence, alteration, or accident.



• iv. Transporting the product.



• v. Improper operation or lack of appropriate or regular maintenance of the product.

b. Loss of time, inconvenience, loss of use of the product or other consequential or incidental damages.

c. Parts that need replacement due to normal wear and tear.

d. Superficial or cosmetic rust or corrosion.

e. Any product whose name plate has been removed.

Products with warranty periods that differ from the standard 2-year warranty are as follows:

• Poly Housings - 25 years
• Fiberglass Housings - 15 years
• Low-intensity Tube Heater Exchange Tubes - 5 years
• K-Series, 2-Stage, Compact and Stainless Steel Tube Heaters - 1 year
• Quartz and Zubri Heaters - 1 year
• Shutter Motors and Aluminum Riveted Fan Blades - 1 year
• HotZone Electric Elements - 120 days
• Quartz Bulbs - 90 days
• Evaporative Cooling Pads - 90 days
• Economy Line Fans - 90 days
• Any product or part noted as an exception to the standard 2-year warranty in the product's operating manual.

SVE reserves the right to add or delete products from this exception list at any time.

THERE ARE NO WARRANTIES OF MERCHANTABILITY OR FITNESS OF USE.

The above constitutes the sole warranty offered by Schaefer Ventilation Equipment, LLC.

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